Refund Policy

Refund Eligibility

30-Day Money-Back Guarantee

We offer a full refund for annual subscription payments if you request it within 30 days of your initial purchase. This applies to:

• First-time annual subscribers
• Upgrades from monthly to annual plans (refund of the annual portion)
• New enterprise contracts

Monthly Subscriptions

Monthly subscriptions are billed in advance and are non-refundable. You may:

• Cancel your subscription at any time
• Continue using the service until the end of your current billing cycle
• Downgrade to a free plan if available

Pro-rated Refunds

In certain circumstances, we may offer pro-rated refunds at our discretion:

• Service downgrade within the first 14 days of an annual subscription
• Extended service outages (beyond our SLA commitments)
• Technical issues preventing service usage for extended periods
• Billing errors or duplicate charges

Non-Refundable Items

The following are not eligible for refunds:

• Monthly subscription fees
• Setup or onboarding fees
• Professional services or consulting fees
• Third-party service costs (hosting, domains, etc.)
• Fees for accounts terminated due to Terms of Service violations
• Refund requests made more than 30 days after the initial purchase
• Usage-based fees or overage charges

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at [email protected] with "Refund Request" in the subject line
2. Provide Information: Include your account email, subscription details, and reason for the refund request
3. Allow Processing Time: We will review your request within 5-7 business days
4. Receive Confirmation: You will receive email confirmation of the refund decision

Required Information

Please include the following in your refund request:

• Account email address
• Order number or transaction ID
• Date of purchase
• Reason for refund request
• Any relevant documentation (screenshots, error messages, etc.)

Refund Processing

Approval Process

Refund requests are reviewed on a case-by-case basis. We consider:

• Eligibility criteria
• Account usage patterns
• Service issues or outages
• Billing errors
• Customer satisfaction concerns

Processing Time

Once approved, refunds will be processed:

• Credit Card: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Other Payment Methods: As supported by the payment processor

Refund Method

Refunds will be issued to the original payment method whenever possible. If the original payment method is no longer available, we may:

• Issue a credit to your account
• Arrange an alternative refund method
• Contact you to determine the best approach

Cancellation vs. Refund

Cancellation

You can cancel your subscription at any time through:

• Your account dashboard
• Contacting customer support
• Following the cancellation link in billing emails

What Happens After Cancellation

• Your subscription will remain active until the end of the current billing period
• You will retain access to all features during this time
• No future charges will be made
• You may download your data before the account expires

Enterprise and Custom Plans

Enterprise customers with custom contracts may have different refund terms as specified in their individual agreements. Please refer to your contract or contact your account manager for details.

Chargebacks and Disputes

If you initiate a chargeback or payment dispute:

• Your account may be suspended pending resolution
• We may provide transaction documentation to your financial institution
• Please contact us directly before initiating disputes to resolve issues amicably

Free Trials and Promotions

Special terms may apply to free trials and promotional offers:

• Free trials convert to paid subscriptions unless cancelled
• Promotional pricing may have different refund eligibility
• Credits and discounts are forfeited upon refund

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be:

• Posted on this page with an updated "Last Updated" date
• Applied to purchases made after the effective date
• Communicated to existing customers for material changes

Contact Information

For questions about this Refund Policy or to request a refund:

• Email: [email protected]
• Subject Line: "Refund Request" or "Refund Policy Question"
• Response Time: We aim to respond within 24 hours during business days

Legal

This Refund Policy is part of our Terms of Service and is governed by the same legal terms. In case of conflicts between this policy and your individual contract, your contract terms will prevail.